Frequently Asked Questions

1. Shipping Questions

How long will it take to get my item?

As our products are MADE TO ORDER, please note that Arrival Time = Processing Time + Shipping Time. 

Production time for Custom Made Items is around 7 - 10 business days depending on order volume. Please take this into consideration when estimating your order arrival time.

I didn't get my package, and it might be lost. What should I do?

We always strive to provide our best service. However, keep in mind that there might be delays due to the seasonal reasons or weather conditions. Please be sure to check the shipment progress via the tracking number. If there is still problem with shipment, you didn't get the package, your package was lost or you received it damaged please reach out to info@lineniadream.com so we can help you as soon as possible.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

How can I know which size fits best for me? 

There are size charts on product pages for each product. However, if you believe that the standard sizes don't fit you, keep in mind that all pieces are made to order. We can make some specific changes like;

● Change in length of outfit (up to 4") or Sleeve length
● Change in style of sleeves or collar
● Change in pocket style

Can you make custom sizes?

To make a more Perfect Outfit for you. Please mention your body measurements;

● Your Height
● Weight
● Bust Circumference
● Upper Arm Circumference
● Shoulder Width.

*Personalized orders are non-returnable

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express) as well as PayPal

Do you offer installment payment options?

Unfortunately, we don’t currently offer installment plans.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Fabric Questions

Can I request a fabric sample swatch?

We generally send the fabric sample swatch our customers to make easy to choose the colors for their upcoming orders. You can see the color swatches below.

How should I wash my linens?

Caring for linen is easy: you can both hand wash and machine wash linen items at low temperatures. Please take a look at How to Care Your Linen Clothes page.

Do I need to iron my linens?

For the best-softened linen look, do not iron, leave it slightly creased. We do not suggest you iron your garment, but if this is how you like, we recommend ironing it inside-out on a medium-high setting. Garments may also be steamed in a moderate setting.

Do linen shirts wrinkle easily?

Linen, by its very nature, will always succumb to wrinkles. Garments made from 100% linen will never be 100% free of wrinkles. The wrinkles actually show the quality of linen: more wrinkles means the linen is pure, less wrinkles means that the fabric might've been mixed with cotton.